About Us | Bay Medic

Your Health is Our Priority, Every Step of the Way
Bringing Compassion and Care, Mile by Mile

Since 1995, Bay Medic Ambulance has proudly served Northern California with a commitment to exceptional medical transportation across 18 counties. Founded as a family-owned company in Concord, California, Bay Medic began with a simple mission: to provide safe, compassionate, and reliable medical transport for our communities. Over the years, we have grown to become a trusted name in medical transportation, expanding our reach and services to meet the diverse needs of patients and healthcare facilities.

COMMUNITY INVOLVEMENTt

At Bay Medic Ambulance, we believe that giving back is just as important as moving forward. Our commitment to community goes beyond patient transport—we are proud to be an active, engaged partner in the neighborhoods we serve.

From participating in local health fairs and safety demonstrations to supporting charity events, youth programs, and first responder education, our team is dedicated to making a positive impact. We regularly collaborate with schools, senior centers, and community organizations to promote health, safety, and wellness for all.

Whether it's providing standby medical support at community events or volunteering our time for causes that matter, Bay Medic Transportation stands for service—on the road and in the heart of the community.

Because to us, care doesn't stop when the transport ends—it starts with a shared commitment to those around us.

Our team of over 170 field and administrative staff members includes skilled Transporters, EMTs, Paramedics, and Registered Nurses. These professionals are more than just highly trained experts—they are patient advocates, committed to upholding the highest standards of excellence in prehospital patient care. Through teamwork and dedication, we have cultivated a reliable and compassionate organization that serves the diverse needs of our patients and healthcare partners.

Bay Medic Ambulance has built its reputation on a foundation of prompt response times, compassionate care, and dependable service for the facilities and communities we serve. Our success is fueled by innovation, the commitment of our employees, and exceptional customer service. When you choose Bay Medic Ambulance, you can rest assured that every patient receives the best possible care from a dedicated and professional team.

At Bay Medic Ambulance, our core values guide everything we do. We are committed to delivering exceptional medical transportation services with integrity, care, and professionalism.

Professionalism

We hold ourselves to the highest standards of conduct, appearance, and service. From our trained drivers to our dispatch staff, every interaction is handled with respect and attention to detail.

Safety

Your safety is our top priority. Our vehicles are routinely maintained, and our staff is trained in safety protocols, defensive driving, and emergency procedures to ensure secure and dependable transportation.

Compassion

We understand that medical transportation is often more than just a ride — it’s a lifeline. Our team approaches every client with empathy, patience, and a genuine desire to help.

Reliability

You can count on us. Whether it’s a routine appointment or a critical follow-up visit, we arrive on time and ready to assist, so our clients never have to worry about missing important care.

Patient Dignity and Comfort

We treat every individual with dignity, respect, and kindness. Our services are designed to ensure physical comfort and emotional reassurance, creating a stress-free experience for every rider.